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Northwest Auto & Tire
2421 20th St
Zion, IL 60099
42.458827 -87.846545
4.88/5.00 average rating
151 reviews
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  Paul & Sherry 11/26/2009
  Reid & Mariska 11/13/2009
  Nick 10/11/2018
Usually, I have no problem with the service, but I would like too know the cost and parts list sooner than hour before quitting time when you have my car all day.
Shop Comment
Thank you Nick for your feedback. I apologize for the miscommunication. I will look into this situation. ~ Mariska Minkus,Gen.Mgr
  Curt 07/26/2018
First time experiance will likely lead to more. I had been using another local service but have been less than satisfied with the quality and timeliness of the work done so looked for another local business. I am glad I stopped in.
Shop Comment
Mr. Cliff thank you for taking the time to review our company. We are happy that you chose us for your automotive service. We appreciate your business.
  Katherine 05/10/2018
I have been using northwest auto for the better part of 20 years. Not only is the service fast, its reliable and friendly. I know that sounds cliche but if you are ever having doubts of where to go. Go to Northwest Auto in Zion, IL.
Shop Comment
Thank you Katherine for taking the time to let us know how we are doing. I noticed your rating and It is very important for us to know what we can do better. If you have a moment can you please call me. ~ Mariska M. Gen Mgr
  Sherry 05/16/2015
good service and very satisfied. Looking forward to the next oil change.
  Jimmie 10/02/2014
Took my vehicle in for what I thought was a bad wheel bearing, but they ended up replacing the grease seals, which is a much less expensive part. They also found some other issues along the way and recommended repairs. The work was top notch. The only reason I gave 4 instead of 5 was that the work seemed a little on the expensive side and it took a little longer than I was promised to get an estimate. NOT a big deal, I'm only talking about an hour or so. In fact, if there was a 4 1/2 rating, that's what I would put, since the work was done rather quickly once the estimate was complete. I've been going here since I moved to the area about 7 years ago, and will continue to do so.
  Willie & Kathy 03/11/2010
I was a loyal customer of this shop until I came there for an estimate on service to my van. I was quoted approximately $1600.00. I took the van to Pep Boys, and they solve the problem for $280.00. I will not be going back to NW Auto for service after that.
  Mario 11/22/2018
Is not your tipical neighborhood low price shop. If your thinking of saving money -DON'T come here.
Shop Comment
Mario, thank you for taking the time to submit your review. I am sorry if you had the impression that we were the neighborhoods Low Price Shop. We have never advertised or claimed to be that. We have been in business for 43 years, and offer Professional repairs with Premium parts. We also have a Nationwide warranty of 24 months/24,000 mile. Sorry we could not meet your expectations. ~Mariska Minkus, Gen Mgr.
  Christine 11/15/2018
Shop Comment
Good Morning Christine, I would like to thank you for taking the time to review our business, but apparently you were not happy with your recent service. Can you please give me some in site as to what made you give this low of a review. I would like a better understanding as to what went wrong and be able to resolve this issue. If you have a moment could you please respond, or call me: 847-872-2211 Sincerely, Mariska Minkus, General Manager Northwest Auto & Tire 847-872-2211 mariska@nwauto.com
  Dave 10/06/2011
Service is good until after you pay them. After you pay they simply walk away from you while you are talking to them. Dave has something to learn about customer service, I have never been that insulted after spending over $1000 getting new tires. After spending all that money and 4 visits to get the tpms to work he finally tells us that they cannot reset the system and we would have to go to the dealer. When I told him he should have told us that before they worked on the car and telling my wife that it would reset itself, which is a lie, he simply said "let's say that was our mistake" turned around and walked away. They also did a front end alignment and now the front end is squeaking they simply said they cannot duplicate but if you drive the car fir more than 5 feet you can here it squeak. So basically we spent over 1000 dollars and got 4 new tires but now the front end squeaks and the tpms does not work and this place thinks it's ok to simply turn around and walk away. Stay away from this place!
Shop Comment
Northwest Auto & Tire has worked with Dave and we have reached an amicable resolution. The aftermarket equipment used to reset tire pressure monitors does not come with documentation identifying the few vehicles that it is not compatible with. This lack of information required Dave to take the vehicle to a dealership for resetting. We have reimbursed this expense and have also made a full refund for the parts and labor used. Northwest Auto & Tire is in the process of purchasing new equipment to avoid this happening again. We pride ourselves in maintaining up to date equipment and appreciate feedback from our customers and the opportunity to resolve any mistakes or misunderstandings. -Skip Deedon, owner
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2421 20th St
Zion, IL 60099
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